FAQ
Check out our Frequently Asked Questions below.
If you still need help please contact us.
Ordering Products
What payments do you accept?
We accept:
- Credit & debit cards
- PayPal
- Afterpay (Australia only)
Can I cancel my order?
If you’ve changed your mind, please contact us as soon as possible. If your order has not yet been dispatched, we offer the following options:
- Full store credit for the total value of your order
- Refund, less a 5% cancellation fee
Once your order has been packed or dispatched, we are unfortunately unable to make any changes or cancellations.
How can I buy a stock that is sold out?
We recommend following our social media channels to stay up to date with restocks, new releases, and announcements.
If you’re looking for a specific item, feel free to contact us and we’ll let you know if or when it’s expected to return.
Do you offer custom or personalised orders?
If a product offers personalisation, you’ll be able to add your details directly in your cart before completing checkout.
If you’re looking for something more specific or don’t see your request listed in the product description, please contact us with your inquiry. We’ll do our best to accommodate where possible, however custom requests are not guaranteed.
Can I request a different colour, size, or design?
If you’re after something specific, please send us an email with your request and we’ll do our best to accommodate.
While we’ll always try to help where possible, custom requests are not guaranteed
FREE SHIPPING - Australia and New Zealand
We offer free shipping on qualifying orders:
- 🇦🇺 Australia: Free shipping on orders over $147 AUD
For orders below these amounts, shipping is calculated at checkout based on your location.
All orders are packed and dispatched within 1–3 business days. Once your order has been shipped, you will receive a confirmation email with tracking details (if applicable).
Please note:
- Delivery times may vary depending on your location and Australia Post processing times
- Free shipping thresholds apply to the order total after discounts
Why are the books different prices?
Annotated Book Pricing Notice
At Untamed Collectives, every annotated book is carefully read, tabbed, highlighted, and annotated by hand, making each copy a unique reading experience.
As a result, pricing may vary between titles and is determined by several factors, including:
• The retail cost of the book from the publisher, author, or distributor
• The country of origin and import costs associated with sourcing the title
• The length of the book and total page count
• The time required to read, annotate, tab, and prepare the book
• The complexity and depth of annotations included
Our pricing reflects both the cost of sourcing the book and the many hours of care, attention, and creativity invested into creating a one-of-a-kind annotated edition.
Thank you for supporting a small business and appreciating the time and passion that goes into every annotated book we create.
Shipping
Where do you ship to?
We ship Australia wide and to New Zealand,
If you live outside these countries please email us and we are happy to calculate shipping rates and accommodate shipping our products overseas to you.
How much is shipping?
Shipping costs are calculated at checkout based on your location and the size of your order.
You’ll be able to review the final shipping price before confirming your purchase. You can see estimates and more details here.
How long does shipping take?
Great question! Shipping times can vary, however for the most accurate estimate, check the Australia Post transit page for international parcels here and Australia domestic parcels here.
Do you offer express shipping?
We sure do!
Express shipping speeds up delivery once your order has been sent, but all orders are packed in the order they are received.
We work as quickly as possible to get every order out the door, and truly appreciate your patience while we prepare your package with care.
I can’t find my order/shipping confirmation emails.
Can’t find your order confirmation email?
First, please check your spam, junk, or promotions folder — sometimes emails end up there.
If you used PayPal or Afterpay, your confirmation may have been sent to the email address linked to your account with those services.
If you’re still unable to locate it, feel free to contact us with your order details and we’ll be happy to resend it for you.
How do I track my order?
Once your order is dispatched, you’ll receive an Australia Post tracking number to follow your package every step of the journey.
Please allow 24–48 hours for tracking updates to appear.
You can track your parcel via the Australia Post website or download the Australia Post APP here for real-time updates and delivery notifications.
Estimated delivery times (after dispatch):
Australia: 2–8 business days
International: 7–21+ business days
Delivery is handled by Australia Post and delays may occasionally occur.
Please ensure your shipping address is correct at checkout, as we are not responsible for incorrect or incomplete addresses.
If your parcel hasn’t updated or seems delayed, feel free to contact us and we’ll help you follow it up.
Will I be charged Customs fees?
Customs duties and import fees vary by country. Any additional charges are the responsibility of the customer, as outlined in our shipping policy.
If you’re unsure whether your order may incur fees, we recommend checking with your local customs office or postal service for the most accurate information.
Returns
How do I return an item?
We currently do not accept returns or exchanges for change of mind.
If your item arrives damaged or faulty, please contact us within 7 days of receiving your order. Be sure to include your order number and clear photos of the item and packaging so we can assess the issue.
If approved, we will offer a replacement or refund.
Please note: As many of our items are handmade or customised, slight variations may occur and are not considered faults.
My order arrived damaged!
We’re so sorry to hear this — that’s not the experience we want for you.
Please contact us as soon as possible and include the following:
- Clear photos of the damaged item(s) and packaging
- Your order number
While photos can’t be uploaded through the initial enquiry form, you’ll be able to attach them when you reply to our response.
We’ll review everything and work to resolve the issue as quickly as possible
How long does it take to process my return?
As we only accept returns for faulty or damaged items, all requests are reviewed before approval.
Once your claim has been approved and the item has been received (if required), please allow 3–5 business days for processing.
If approved, your replacement or refund will be issued and you’ll receive confirmation via email. Please note that refunds may take additional time to appear in your account depending on your payment provider.
Can I exchange for a different item?
We currently do not offer exchanges for change of mind.
As many of our products are handmade and made to order, each item is created specifically for you. Because of this, we’re unable to accept exchanges once an order has been placed.
If your item arrives damaged or faulty, please contact us within 7 days of delivery with your order number and clear photos of the item and packaging. Once reviewed, we’ll arrange a replacement where possible.